Connection Issues

Connection issues prevent you from connecting your social media accounts to IDEQO. This guide helps you troubleshoot and fix common connection problems.

Common Connection Problems

Connection Failed During Setup

Symptoms:

• Error message when trying to connect an account
• Redirected back to IDEQO with an error
• “Connection Failed” notification

Common Causes:

• Network connectivity issues
• Browser extensions interfering with redirects
• Platform-specific requirements not met

Fix:

1. Check your internet connection - Ensure you have a stable connection
2. Disable browser extensions - Ad blockers or privacy extensions can interfere with OAuth redirects
3. Try a different browser - Some browsers block redirects or cookies more aggressively
4. Try again - Temporary platform outages can cause connection failures

”No Professional Account Found” (Instagram)

Symptoms:

• Error message: “No Instagram Professional account was found”
• Connection fails immediately

Fix:

1. Make sure your Instagram account is a Business or Creator account
2. Go to Instagram app → Settings → Account → Switch to Professional Account
3. Complete the setup process
4. Try connecting again in IDEQO

ℹ️ Note

Instagram Personal accounts cannot be connected. You must have a Business or Creator account to use IDEQO with Instagram.

Connection Expired or Invalid

Symptoms:

• Integration shows as “Inactive” or “Disconnected”
• Error message: “Authentication failed” or “Token expired”
• Posts fail to publish with authentication errors

Fix:

1. Go to Integrations (/integrations)
2. Find the disconnected integration
3. Click Reconnect or Connect
4. Log in to the platform and grant permissions
5. The connection should be restored

”Access Denied” or “Permission Denied”

Symptoms:

• Platform shows “Access Denied” during connection
• IDEQO shows “Permission Denied” error

Fix:

1. Grant all requested permissions - Click “Allow” for all permissions during setup
2. Check platform account settings - Ensure you have admin rights for the page/account
3. Try disconnecting and reconnecting - Refreshing permissions often resolves this

Platform-Specific Issues

Instagram Connection Issues

Common Problems:

• Account must be Business or Creator (not Personal)
• Facebook Page must be connected to Instagram account
• You must be an admin of the linked Facebook Page

Fix:

1. Convert to Business/Creator account in Instagram app
2. Link Instagram to a Facebook Page via Instagram settings
3. Verify you are an admin of the Facebook Page
4. Try connecting again

Facebook Connection Issues

Common Problems:

• Must connect a Facebook Page (not personal profile)
• Must be an admin of the Page
• Page must be published

Fix:

1. Ensure you are connecting a Page, not your personal profile
2. Verify you are an admin of the Page
3. Check that the Page is published
4. Try connecting again

LinkedIn Connection Issues

Common Problems:

• Company Pages: Must be a Super Admin or Content Admin
• Personal Profiles: Supported, but may have limited API access depending on LinkedIn settings

Fix:

1. For Company Pages, verify your admin role in LinkedIn
2. For Personal Profiles, ensure your account is active and verified
3. Check LinkedIn’s API status if connection fails repeatedly
4. Try connecting again

YouTube Connection Issues

Common Problems:

• Google Account must have a YouTube Channel created
• Channel must be verified for certain features (like custom thumbnails)

Fix:

1. Go to YouTube Studio and ensure a channel exists for your Google Account
2. Verify your channel phone number for full feature access
3. Grant all requested permissions during connection

Shopify Connection Issues

Common Problems:

• Production: Must install the IDEQO app via the Shopify App Store
• Development: Direct connection might fail if not configured correctly

Fix:

1. For live stores, search for “IDEQO” in the Shopify App Store and click “Install”
2. Follow the installation flow to connect your store

Reconnecting an Integration

If an integration becomes disconnected:

1. Go to Integrations (/integrations)
2. Find the disconnected integration (it will show as “Inactive” or have an error badge)
3. Click Reconnect or Connect
4. Log in to the platform
5. Grant permissions again
6. The integration should reconnect successfully

💡 Tip

After reconnecting, check your publishing queue to see if any failed posts can now be retried.

Preventing Connection Issues

Keep Connections Active

• Don’t revoke permissions - If you revoke IDEQO’s access on the platform, the connection will break
• Don’t change passwords frequently - Some platforms invalidate tokens when passwords change
• Monitor connection status - Check your integrations regularly for any issues

Platform Account Requirements

Make sure your platform accounts meet requirements:

• Instagram: Business or Creator account, linked to Facebook Page
• Facebook: Page (not profile), you’re an admin
• LinkedIn: Personal Profile or Company Page (admin required)
• YouTube: Channel created and verified
• TikTok: Active account with video posting enabled
• Pinterest: Active account (Business account recommended for analytics)

Getting Help

If you’ve tried everything and still can’t connect:

1. Note the error message - Write down the exact error you see
2. Check browser console - Look for JavaScript errors (F12 → Console)
3. Note the platform - Which platform are you trying to connect?
4. Contact support - Contact support with these details