Privacy Policy

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Account information (name, email address, password)
• Profile information (bio, profile picture, preferences)
• Content you create, upload, or share through our platform
• Communication with our support team
• Payment information (processed securely by third-party providers)
• Feedback, surveys, and user research responses

Information We Collect Automatically

When you use our Service, we automatically collect certain information:

• Usage data (features used, time spent, interactions)
• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, errors encountered)
• Cookies and similar tracking technologies
• Performance and analytics data

2. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide, maintain, and improve our AI-powered content creation platform
• Account Management: To create and manage your account, authenticate your identity
• Content Processing: To help you create, organize, and publish content using our AI tools
• Communication: To send you service updates, security alerts, and support messages
• Personalization: To customize your experience and provide relevant content suggestions
• Analytics: To analyze usage patterns and improve our services
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with applicable laws and regulations

3. AI and Content Processing

Our platform uses artificial intelligence to enhance your content creation experience:

• AI Content Generation: We use third-party AI services to generate content based on your brand guidelines and prompts
• Content Processing: Your content is processed to provide AI-powered suggestions, improvements, and optimizations
• Brand Context: AI generates content using your brand kit and brand voice guidelines to maintain consistency
• Privacy Protection: AI processing occurs in real-time and does not permanently store your content prompts beyond what you choose to save

We do not train AI models with your personal content. AI services are provided by third-party providers and process your content on-demand. Your individual creative work remains private to your account.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our platform:

• Cloud hosting and infrastructure providers
• Payment processing services
• Email and communication services
• Analytics and monitoring tools
• Customer support platforms

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal process (subpoenas, court orders)
• Government investigations or requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit who can view your information
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Incident Response: We have procedures in place to respond to security incidents
• Employee Training: Our team is trained on privacy and security best practices

While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and protect your account credentials.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

General Rights

• Access: Request a copy of the personal information we have about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your data in a machine-readable format
• Restriction: Limit how we process your personal information

GDPR Rights (EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we don't sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly
• Performance Cookies: Help us analyze how you use our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for 30 days after deletion
• Content: Stored as long as you choose to keep it on our platform
• Usage Data: Typically retained for 2 years for platform operations and improvements
• Legal Data: Retained as required by applicable laws and regulations

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

9. International Data Transfers

IDEQO operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant data protection authorities
• Other appropriate safeguards as required by applicable law

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party sites or services. We encourage you to review the privacy policies of any third-party services you use.

12. Google User Data & YouTube API Services

IDEQO uses Google user data (including YouTube API data) only to provide and improve user-facing features you enable (e.g., connect your channel, upload videos, fetch analytics, schedule content). We do not use Google user data for advertising, selling to data brokers, credit or lending decisions, creating unrelated databases, or training AI models.

We request the minimum necessary scopes in context. We don't transfer Google user data except to service providers acting on our behalf, for security, legal compliance, or with your consent, and we don't allow human access except with your request, for security/legal reasons, or on aggregated/de-identified data.

You can revoke access anytime at https://security.google.com/settings/security/permissions; when you revoke, we delete any stored YouTube API data related to that grant as soon as possible (within 7 days).

IDEQO uses YouTube API Services; by using these features you also agree to the YouTube Terms of Service. See Google's Privacy Policy at https://policies.google.com/privacy.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification if the changes are material
• Providing in-app notifications for significant changes

Your continued use of our Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

14. Integration & Analytics Data

Integration credentials are encrypted at rest and in transit, stored only while active, and immediately deleted upon disconnect.

We store encrypted analytics and performance data to provide insights and trend analysis. This data expires automatically and is retained for up to 90 days, after which historical metrics are purged. Data is used solely for your account's analytics and is not shared except as outlined in Section 4.

15. Data Controller & Processor Roles

IDEQO acts as a data controller for your account information and as a processor/service provider for workspace data (audience, content, assets).

A Data Processing Addendum (DPA) with Standard Contractual Clauses is available upon request. We use subprocessors under written agreements and implement appropriate safeguards for international transfers.

16. Data Sales & Advertising

We do not sell or share your personal information. We do not use your data for cross-context behavioral advertising unless you explicitly opt in. We honor applicable opt-out signals where legally required.

17. U.S. State Privacy Rights

Residents of certain U.S. states have rights including access, correction, deletion, and the right to appeal a denial. Submit requests to [email protected]. We verify identity, respond within required timeframes, and honor authorized agent submissions.

18. Security Incident Notification

We will notify affected users and relevant authorities of security incidents affecting personal information as required by law and our contractual obligations.

19. Government & Law Enforcement Requests

We carefully review all government and law enforcement requests, require valid legal process, limit disclosures to legally required scope, and notify affected customers before compliance when not legally prohibited.

20. Automated Decision-Making

Our AI assists with content generation and analytics but does not make legally or similarly significant decisions through automated processing alone. You may request human review of decisions that materially affect you where required by law.

21. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: