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What can we help you with?
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Frequently asked questions
Quick answers before you reach out
How quickly do you respond?
We aim to respond to all inquiries within 24 hours on business days. For urgent billing issues, use the subject line 'Urgent' and we'll prioritize your request.
Where can I find help with setup and features?
Our documentation covers everything from getting started to advanced integrations. Visit ideqo.com/docs for guides, troubleshooting articles, and FAQs. Most questions are answered there faster than waiting for a reply.
How do I cancel or change my plan?
You can upgrade, downgrade, or cancel your subscription directly from Settings → Billing inside your IDEQO account. No need to contact us. Changes take effect immediately.
Do you offer refunds?
We evaluate refund requests on a case-by-case basis. If you were charged unexpectedly or experienced a service outage, contact us with the details and we'll make it right.
Can I request a feature or report a bug?
Absolutely. Use the contact form and describe what you'd like to see or what went wrong. Feature requests go directly to our product team and bugs are triaged the same day.
Do you offer onboarding or a demo?
Yes. Book a call using the scheduler above and we'll walk you through the platform, answer your questions, and help you get set up for your specific use case.
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