Browser Compatibility

IDEQO works best on modern browsers with the latest features. This guide covers supported browsers, known issues, and how to troubleshoot browser-related problems.

Supported Browsers

IDEQO officially supports the following browsers:

Recommended Browsers (Best Experience)

Browser	Minimum Version	Recommended Version
Google Chrome	90+	Latest
Mozilla Firefox	88+	Latest
Microsoft Edge	90+	Latest
Safari	14+	Latest

Mobile Browsers

Browser	Minimum Version	Notes
Safari (iOS)	14+	Core app works; Video conversion not supported
Chrome (Android)	96+	Recommended for Android; supports video conversion
Samsung Internet	16+	Supported

Browser Requirements

IDEQO requires browsers that support:

ES2020+ JavaScript - Modern JavaScript features
CSS Grid & Flexbox - Layout features
Web APIs - File API, Canvas API, WebGL
Local Storage - For saving preferences
Modern Security Features - CORS, COEP, COOP headers

Required Features

SharedArrayBuffer - For video conversion (requires specific security headers)
Canvas API - For design editor
File API - For uploading media
Fetch API - For API requests
WebSocket - For real-time features (if applicable)

Known Browser Issues

Video Conversion Issues

Problem: Video conversion may not work in some browsers.

Affected Browsers:

Safari (all versions) - lacks credentialless support
Firefox versions older than 119
Chrome versions older than 96
Browsers with disabled SharedArrayBuffer

Solution:

Use Google Chrome (96+) or Firefox (119+) for video conversion
These specific versions are required because IDEQO uses the credentialless security policy to enable fast video processing
Ensure your browser is up to date

How to Check: If you see a warning message about “Limited Video Support Detected” when uploading videos, your browser likely lacks the specific security features required for in-browser video conversion. Switch to a recent version of Chrome or Firefox for this specific feature.

Cross-Origin Issues

Problem: Some resources may fail to load due to cross-origin policies.

Affected Browsers:

Browsers with strict security settings
Browsers blocking third-party resources

Solution:

IDEQO uses credentialless COEP policy to balance security and compatibility
If you see blocked resources, try:
1. Clear your browser cache
2. Disable strict browser extensions temporarily
3. Check browser security settings

Design Editor Performance

Problem: Design editor may be slow or unresponsive.

Affected Browsers:

Older browsers with limited Canvas API support
Browsers with disabled hardware acceleration

Solution:

Update your browser to the latest version
Enable hardware acceleration in browser settings
Close other tabs/applications to free up resources
Use Chrome or Firefox for best performance

Mobile Browser Limitations

Problem: Some features may not work as well on mobile browsers.

Known Limitations:

Video conversion - Not supported on iOS/Safari due to missing security features
Keyboard shortcuts - Designed for desktop, may not work on mobile
Design editor - Optimized for desktop, may have limited functionality on mobile
File uploads - May be slower on mobile networks
Design editor - Optimized for desktop, may have limited functionality on mobile
File uploads - May be slower on mobile networks
Video conversion - May not be available on all mobile browsers

Solution:

Use desktop browsers for full functionality
Mobile browsers are best for viewing and basic editing
Use the mobile app (if available) for better mobile experience

Troubleshooting Browser Issues

General Troubleshooting Steps

Update Your Browser
- Use the latest version for best compatibility
- Check for updates in browser settings
Clear Browser Cache
- Clear cached files and cookies
- Hard refresh (Ctrl+Shift+R or Cmd+Shift+R)
Disable Extensions
- Some browser extensions can interfere with IDEQO
- Try disabling extensions temporarily
Check Browser Console
- Open browser developer tools (F12)
- Check for error messages in the console
- Report errors to support if needed
Try a Different Browser
- If issues persist, try Chrome or Firefox
- This helps identify browser-specific problems

Video Upload Issues

Symptoms:

Videos won’t upload
Video preview doesn’t work
“Limited Video Support” warning appears

Solutions:

Check Browser Support
- Use Chrome or Firefox for best video support
- Ensure browser is up to date
Check Video Format
- IDEQO supports MP4, MOV, WebM formats
- Use H.264 codec for best compatibility
Check File Size
- Large videos may take longer to upload
- Consider compressing videos before uploading
Check Network Connection
- Slow connections may cause upload failures
- Try uploading from a faster network

Design Editor Issues

Symptoms:

Design editor won’t load
Tools don’t work
Canvas is blank or unresponsive

Solutions:

Enable JavaScript
- Ensure JavaScript is enabled in browser settings
Enable Canvas API
- Some browsers allow disabling Canvas API
- Check browser security settings
Check Browser Console
- Look for errors related to Canvas or Fabric.js
- Report errors to support
Try Incognito/Private Mode
- Rules out extension interference
- Helps identify cache issues

Authentication Issues

Symptoms:

Can’t log in
Session expires quickly
OAuth redirects fail

Solutions:

Clear Cookies
- Clear IDEQO-related cookies
- Try logging in again
Check Browser Settings
- Ensure cookies are enabled
- Check privacy/security settings
Try Incognito/Private Mode
- Rules out cookie/session issues
- Helps identify extension problems
Check Pop-up Blocker
- OAuth flows may open pop-ups
- Allow pop-ups for ideqo.com

Browser-Specific Notes

Google Chrome

Best For:

Video conversion
Design editor performance
Overall IDEQO experience

Known Issues:

None significant

Recommendations:

Keep Chrome updated
Use latest stable version

Mozilla Firefox

Best For:

Video codec support
Privacy-focused users
Cross-platform compatibility

Known Issues:

Some Chromium-specific features may not work
Video conversion may be slower

Recommendations:

Use latest Firefox version
Enable hardware acceleration

Safari

Best For:

macOS/iOS users
Battery life (on Mac)
Native macOS integration

Known Issues:

Limited SharedArrayBuffer support (may affect video conversion)
Some modern web features may not be available

Recommendations:

Use Safari 14+ for best compatibility
Consider Chrome for video-heavy workflows

Microsoft Edge

Best For:

Windows users
Microsoft ecosystem integration
Chromium-based features

Known Issues:

Similar to Chrome (Chromium-based)
Generally well-supported

Recommendations:

Use latest Edge version
Keep Windows updated

Security Headers & Privacy

IDEQO uses modern security headers for features like video conversion:

Cross-Origin-Opener-Policy (COOP) - same-origin
Cross-Origin-Embedder-Policy (COEP) - credentialless
Content-Security-Policy (CSP) - Configured for Stripe and IDEQO resources

These headers are automatically configured and shouldn’t require user action. If you see security-related errors, contact support.

Performance Tips

For Best Performance

Use Recommended Browsers
- Chrome or Firefox for best results
Keep Browser Updated
- Latest versions have performance improvements
Enable Hardware Acceleration
- Improves design editor and video performance
- Usually enabled by default
Close Unused Tabs
- Frees up memory and CPU
- Improves IDEQO performance
Use Stable Internet Connection
- Faster uploads and sync
- Better real-time features

Browser Settings to Check

JavaScript - Must be enabled
Cookies - Must be enabled
Local Storage - Must be enabled
Hardware Acceleration - Recommended to enable
Pop-ups - Allow for ideqo.com

Getting Help

If you’re experiencing browser-related issues:

Check This Guide - Review troubleshooting steps above
Update Your Browser - Use latest version
Try Different Browser - Chrome or Firefox recommended
Contact Support - ideqo.com/contact
- Include browser name and version
- Include error messages from console
- Describe steps to reproduce

Frequently Asked Questions

Can I use IDEQO on Internet Explorer?

No. Internet Explorer is not supported. Use a modern browser like Chrome, Firefox, Edge, or Safari.

Does IDEQO work on mobile browsers?

Yes, with limitations. IDEQO works on mobile browsers, but some features (like design editor and keyboard shortcuts) are optimized for desktop. For best mobile experience, use the mobile app if available.

Why does video conversion not work in my browser?

Video conversion requires SharedArrayBuffer support and specific security headers. Some browsers (especially older ones) may not support this. Use Chrome or Firefox for best results.

Can I use IDEQO offline?

No. IDEQO is a web application that requires an internet connection for most features. Some features may work with cached data, but full functionality requires connectivity.

Does IDEQO work with browser extensions?

Most extensions work fine, but some privacy/security extensions may interfere with IDEQO features. If you experience issues, try disabling extensions temporarily.

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